Island Lake Lodge
Cancellation and Booking Policy

Island Lake Lodge strives to provide an exceptional skiing experience while prioritizing the safety and satisfaction of our guests. For more information about our catskiing program, please visit the Island Lake Catskiing website.

Prior to completing your booking, you will receive Island Lake’s Release of Liability and Awareness of Risk Waiver which you MUST read and agree to before Island Lake confirms your seat(s). In addition to the waiver, the following terms and conditions are consented to:

Non-Refundable Deposits:

  • A 25% non-refundable deposit is due upon booking.

Final Payments:

  • The final balance is due three months (90 days) prior to your tour arrival date.
  • Island Lake reserves the right to cancel unpaid bookings.

Guest Cancellation:

  • If a guest no longer wants their tour seat, they may find and direct a replacement guest, aged 19 years or older, to Island Lake’s Reservations Team to book the seat. Subsequently, Island Lake will refund the booking fee to the original guest.
  • If a guest cancels and Island Lake is asked to find a replacement for the seat, payments will be refunded when the seat is filled with another guest, less a $250+tax admin fee per seat.
  • If a guest or Island Lake is unable to sell their tour seat, the seat is non-refundable, and the guest will lose booking priority for future years.

Operator Cancellation:

  • Island Lake Lodge reserves the right to cancel any ski tour up to 48 hours before the start of the tour.
  • In the event of Island Lake cancelling a tour for any reason, guests have the following options:
    • Deferring your entire payment, including deposit, to next season.
    • Receive a full refund if the above option is not satisfactory. Note: refunded seats will lose their booking priority for future years.

Trip Cancellation/Interruption:

  • We recommend trip cancellation and interruption insurance. For specific coverage questions, please contact our preferred provider, Acera Insurance.
  • Except as provided in these terms and conditions, Island Lake will not provide a refund or compensation for any expenses related to your booking or trip to Island Lake, including airfare, car rentals, and accommodations.
  • Island Lake reserves the right to modify our Booking and Cancellation Policy.

Weather Disclaimer:

  • Island Lake Lodge operates in a backcountry environment where weather conditions can vary unpredictably. While we strive to provide the best possible skiing experience, we cannot control or guarantee weather conditions. Island Lake is not responsible for any disruptions or inconveniences caused by adverse weather conditions, including but not limited to closures, delays, or changes in skiing conditions.
  • In the event of a cancellation by Island Lake Lodge, please see our "Island Lake Cancellation" section for further information on options available to guests affected by weather-related cancellations. Guests are advised to come prepared for various weather scenarios and to exercise caution while skiing in backcountry terrain. We are committed to providing an outstanding and safe experience for our guests and staff.

Government-Imposed Travel Restrictions:

International Guests:

Island Lake will not collect your final payment if:

    • The Canadian border is closed to international travellers.
    • You are unable to leave your country of residence due to Government-imposed travel restrictions.
    • The government requires you to quarantine upon entry into Canada.
    • If Government–imposed travel restrictions are in place at the time of your final payment due date, we will extend your due date until three (3) days after the lifting of restrictions.
    • Within four (4) weeks prior to your trip date, if Government-imposed travel restrictions are in place, we will provide you with the following options:
      • Accept the potential travel restrictions and continue to hold your reservation.
      • Defer your entire payment, including deposit, to next season.
      • Receive a full refund if neither of the above options is satisfactory. Note: refunded seats will lose their booking priority for future years.

Domestic Guests:

Island Lake will not collect your final payment if:

  • You are unable to leave your province of residence due to Government-imposed travel restrictions.
  • The BC Government requires you to quarantine upon entry into the province.
  • If Government–imposed travel restrictions are in place at the time of your final payment due date, we will extend your due date until three (3) days after the lifting of restrictions.
  • Within four (4) weeks prior to your trip date, if Government-imposed travel restrictions are in place, we will provide you with the following options:
    • Accept the potential travel restrictions and continue to hold your reservation.
    • Defer your entire payment, including deposit, to next season.
    • Receive a full refund if neither of the above options is satisfactory. Note: refunded seats will lose their booking priority for future years.

Exchange Rate Disclaimer:

  • No adjustments will be made to the refund for differences in the exchange rate between the time payment was made and the refund was issued.

Credit Policy:

  • Any credit issued by Island Lake, whether as a result of cancellations, tour rescheduling, or other circumstances, will expire after 3 years of non-use. It is the responsibility of the guest to ensure the utilization of any credited amounts within this timeframe. Island Lake reserves the right to enforce this expiration policy strictly, with no exceptions. Unused credits will not be extended or refunded beyond the 3 years.

Harassment Policy:

  • Island Lake is committed to providing a safe and respectful environment for all guests and staff. Any form of harassment, including but not limited to verbal, physical, or sexual harassment, will not be tolerated. Harassment of any kind towards Island Lake staff will result in immediate termination of services and expulsion from the premises. We prioritize the well-being and dignity of our staff members and expect all guests to conduct themselves accordingly.